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Terms and conditions (online purchases)


1. Application of the Terms and Conditions (T&CS) – Version 2022/10

1.1. For all current and future business transactions with the Donauturm Aussichtsturm- und Restaurantbetriebsgesellschaft m.b.H, Donauturmplatz 1, 1220 Vienna, FN99156v (hereinafter "Donauturm"), which is processed via the website www.donauturm.at and shop.donauturm.at regarding the online Sale of tickets and vouchers, the following general terms and conditions apply exclusively. These GTC expressly do not apply to the sale of services and goods that are purchased on site in the shop. The validity is agreed, even in the event that no express reference is made to these General Terms and Conditions.

1.2. The customer's general terms and conditions only become part of the contract if this has been expressly confirmed in writing by Donauturm. Actions to fulfill a contract are expressly not deemed to constitute consent to contractual conditions that deviate from these General Terms and Conditions.

2. Offer/Conclusion of a Contract

2.1. Insofar as the binding force of an offer is not expressly agreed, all offers from Donauturm shall be non-binding and an order by a purchaser shall be considered valid only with the dispatch of an order confirmation by Donauturm. At this point, the contract is considered complete.

2.2. Donauturm reserves the right to reject offers from potential customers without justification or not to enter into a contractual relationship with customers.

2.3. As part of the registration process, the client must fully and truthfully enter his/her first name and surname, date of birth, delivery address (no P.O. Box), a valid e-mail address and phone number and, if necessary, the company and details of the authorised representative. If the data entered changes after registration, the user shall undertake to immediately update the information. 2.4. Donauturm reserves the right to reject offers from potential customers without justification or not to enter into a contractual relationship with customers.

3. Price, Payment Conditions

3.1. Unless otherwise expressly agreed or noted, all prices quoted are in Euro and include sales tax.

3.2. Donauturm reserves the right to adjust prices in the future.

4. Cancellation policy / Exchange and returns

 4.1. Donauturm sells vouchers, vouchers and tickets online. Vouchers are money credits in the amount of the purchased voucher towards the Danube Tower and are valid for 30 years. Experience vouchers, on the other hand, are goods and/or services ordered separately, such as a cake, flowers or special service by employees of the Donauturm. Tickets entitle entry to the selected attractions under the selected conditions. In principle, the customer has a right of withdrawal after purchasing these vouchers, experience vouchers or tickets online. The customer has no right of withdrawal in the case of adventure vouchers if the ordered services have already been fully rendered by Donauturm or the ordered goods have already been made available by Donauturm. If, for example, a birthday cake is ordered for a date in 7 days in the form of an adventure voucher, the customer cannot withdraw from this purchase by exercising a right of withdrawal.

The declaration of withdrawal must be sent within the period (according to the cancellation conditions) without giving reasons. This right of return applies to customers who are consumers within the meaning of the Consumer Protection Act.

5.  Final provisions

5.1. If a provision of a contract should be ineffective or unenforceable, this does not affect the validity or enforceability of the remaining provisions of the contract. In such a case, the contracting parties will endeavor to replace the invalid or unenforceable provision with a valid and enforceable provision that comes as close as possible to the purpose of the provision to be replaced. This applies analogously to an addition to a contract in the event of gaps in the contract.

5.2. All contracts concluded by Donauturm are subject to Austrian substantive law, excluding the reference norms of international private law. The UN sales law does not apply.

5.3. For all legal disputes about the conclusion or the legal validity of a contract or in connection with a contract, including its preliminary and subsequent effects, the exclusive jurisdiction of the objectively relevant court at the headquarters of Donauturm is agreed. For customers who are consumers within the meaning of the Consumer Protection Act, only the court in whose district the domicile, habitual residence or employment of the customer is located is responsible for lawsuits against the customer.

5.4. Donauturm reserves the right to change these terms and conditions at any time. Such changes will be announced separately and only affect contracts concluded after the amendment and announcement of the General Terms and Conditions.